ABANOUB MAGDY SHOKRY
Customer Service Representative
Profile summary
A reliable and patient Customer Service Representative with hands-on experience interacting with people from diverse backgrounds through a security role. Known for staying calm under pressure, handling difficult situations professionally, and communicating clearly and respectfully. Strong listening skills with the ability to understand customer needs and provide practical solutions. A fast learner who is continuously improving English and communication skills. Committed to delivering a positive customer experience and building trust with customers through professionalism and problem-solving abilities.
Career highlights
Procurement: "Managed database of 150+ suppliers and consistently secured competitive pricing.": Managed a database of 150+ suppliers, maintaining accurate records and ensuring smooth communication with new and existing vendors. Consistently secured competitive pricing through effective negotiation, resulting in significant cost savings on food & beverages, electrical items, and equipment. Handled end-to-end procurement process: sourcing, ordering, and delivering products to meet customer requirements while maintaining high quality standards. Prepared detailed weekly purchasing reports highlighting supplier performance, cost analysis, and market trends. Managed cash float and all financial transactions with full accuracy and accountability.
" Cashier: "Handled daily cash transactions with 100% accuracy.": "Handled daily cash transactions with 100% accuracy, ensuring precise reconciliation of cash drawers, receipts, and end-of-day reports while maintaining the highest standards of integrity and attention to detail."
Key skills
Professional experience
Responsible for managing and organizing the traffic marshal team on site. Distributed tasks between team members and made sure work was done smoothly and safely. Guided drivers and controlled traffic to avoid problems and keep the area safe. Communicated clearly with the team and gave instructions when needed. Solved problems quickly and made sure all team members followed safety rules and company instructions.
- Orchestrated vehicle traffic flow, minimizing congestion and ensuring safe and efficient movement of vehicles throughout the premises
- Managed parking areas, optimizing space utilization and ensuring adherence to parking regulations
- Provided exceptional customer service by assisting drivers and visitors with parking procedures and facilitating seamless entry and exit experiences
- Enforced traffic regulations and implemented safety protocols, contributing to a secure environment and a demonstrable reduction in trafficrelated incidents
- Meticulously maintained accurate records of vehicle entries, exits, and incidents, providing valuable data for security monitoring and operational analysis
Responsible for dealing with suppliers to get the best deals and meet customer needs. Managed purchases for different products such as food & beverages, electrical items, and equipment. Handled a database of over 150 suppliers and communicated confidently with new vendors. Prepared weekly reports on purchasing activities. Managed a cash float and handled money with accuracy and responsibility.
- Coded and classified products within the database, maintaining data integrity and facilitating product tracking
- Managed customer and sales invoices, streamlining billing processes and contributing to accurate revenue recognition
- Generated comprehensive reports from the database and created detailed Excel reports, providing actionable insights that supported informed business decisions and operational improvements
Operated laser cutting and engraving equipment, ensuring optimal performance and productivity. Utilized specialized software to program and execute precise cutting and engraving tasks. Completed all assigned laser-related projects efficiently while consistently meeting deadlines and quality standards.
Managed POS transactions and handled cash accurately. Assisted customers with inquiries and provided excellent service. Prepared daily sales reports and supported inventory control.
- Managed pointofsale transactions, accurately recording customer purchases
- Generated comprehensive sales reports twice daily, providing critical insights for hypermarket operations
- Streamlined invoice processing by entering sales data into the company system, ensuring accurate financial records
- Efficiently received deliveries from vendors, verifying and entering invoices to maintain accurate inventory control
- Conducted bimonthly stocktakes, meticulously reconciling physical inventory with system records to minimize discrepancies and improve stock accuracy
- Updated the inventory management system with realtime stock levels across warehouse and store locations, contributing to optimized stock management